Frequently Asked Questions
Everything you need to know about shopping with WAFUU JAPAN.
Do you ship internationally?
Yes, WAFUU JAPAN ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method.
Are the products sold on WAFUU JAPAN authentic?
Absolutely. All our products are sourced directly from reputable manufacturers and authorized distributors in Japan to ensure 100% authenticity.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking portal.
What is your return policy?
We accept returns for damaged or incorrect items within 14 days of delivery. Please ensure items are unused and in their original packaging before initiating a return.
Will I have to pay customs duties or taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.